Smart Ornament Frequently Asked Questions (FAQ)

Connection and Pairing Issues

What should I do if the Smart Ornament cannot pair with my phone?

Ensure Bluetooth is enabled: Check if Bluetooth is turned on in your phone settings.
Check Smart Ornament battery level: Low battery may prevent pairing, please charge the bracelet first.
Restart devices: Restart both your phone's Bluetooth and the Smart Ornament, then try pairing again.
Remove old bindings: If the Smart Ornament was previously connected to another phone, please unbind it from the old phone's app first.
Check app permissions: Make sure the app has all necessary permissions (such as location, notifications, etc.).
Reset the Smart Ornament: Find the "Restore Factory Settings" option in the Smart Ornament settings, reset it and try pairing again

Why does the Smart Ornament frequently disconnect from the phone?

Distance too far: The effective Bluetooth connection distance is typically about 10 meters, with weak wall penetration. Please ensure the phone is near the Smart Ornament.
App cleared from background: Please add the app to your phone's background protection list (whitelist) to allow it to run in the background.
Phone system power saving strategy: Go to your phone's system settings and turn off "Battery Optimization" for this app.

Function and Usage Issues

Why doesn't the Smart Ornament receive message notifications from the phone (such as WeChat, SMS)?

Do not support message sending

Battery Life and Charging Issues

Why is the Smart Ornament's battery life much shorter than advertised?

Battery life is greatly affected by usage habits. The following features will significantly increase power consumption:

Screen settings: Long screen-on time, high screen brightness will increase power consumption.

Why won't the Smart Ornament charging?

Ensure proper attachment: Make sure the charging interface accurately attached to the USB port on the back of the Smart Ornament.
Replace accessories: Try replacing the charging cable, charger, or USB port to rule out accessory issues.

System and Troubleshooting

Why is the Smart Ornament screen unresponsive or laggy?

Force restart: Find the power button on the Smart Ornament, press and hold it for more than 10 seconds until the Smart Ornament restarts. Force restart can solve most temporary software issues.

7. How to restore the Smart Ornament to factory settings?

In the "Settings" menu of the Smart Ornament, find the "Restore the Factory Settings" option.

8. How to update the Smart Ornament system firmware?

When a new firmware version is available, the App will push a notification. Please:

Ensure the Smart Ornament has sufficient battery.
Make sure the Smart Ornament is connected to a smartphone with stable Wi-Fi network (or has good mobile network connection).
Download in the App's "Online Upgrade".